Imagine that you are the boss of a small to medium-sized company. You have ten to twenty people working below you, but communication between your employees are tense because of disagreements and conflict. It has led to low levels of enthusiasm and happiness at work, and even worse, it has led to a decline in sales across the board. Maybe you don't have to imagine because this is your company right now! If so, you need to make a change quickly.
Just as not all personalities are alike in life, personality conflicts can affect your business too. Image credit: S Swelt/ sxc.hu
Some organisations are seeking out implementing personality testing to help them understand what a typical person of each profile will react well to in terms of communication, and what they may react poorly to.
So is it worth exploring for your company, or is it better to invest in another training day to help resolve the issue?
Personality tests such as the widely used DiSC assessment can provide several positives that can be used in a number of ways. If an individual understands DiSC profiling he or she may be able to affect and change their inter employee relations, their employee-manager relations and their employee customer relations. Knowing what kind of person you are talking to means knowing how to satisfy them, no matter whether they are your boss or your customer. The principle remains the same.
When personalities conflict, staff can be left to feel demotivated and unengaged. Image credit: Davis S/sxc.hu
There is one substantial disadvantage to using DiSC though; that it does not offer enough real training into how to change your communication with the knowledge you have gained from its profiling.
With the assessment you will learn and understand what to look for in your employees to determine their profile, but not exactly how to change your own behavior to suit them. For that you are on your own, and this limits the positive impact of the assessment. DiSC is theory driven and does not always offer you the tools to put your understanding into practice. Without this, is doing the assessments really that useful?
Deciding whether to use personality assessments will be difficult for any company. The theory driven disadvantages of the system may put off a company and this is understandable. But studies show that when employees understand each other, and their differing personalities, communication levels increase, and bottom line results do the same. This is no coincidence and in that sense these tests must have a positive impact, ultimately making it worth the risk to give it a go!