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First Customer, First Refund

by pippa (follow)
Business Management (16)      Customer Satisfaction (1)     
I managed to find my very first customer, I made a $600 sale. I did my best and told the customer exactly what I had been told about the product.

do something new

Turns out the customer misused the product and demanded a refund!

My first customer and they wanted a total refund!
Not only was the customer a friend, but I worked for him on a project.

I didn't think I was going to be able to come up with the funds on such short notice.

I was told he was not eligible for a refund, and he got very mad.

He threatened to take me to consumer affairs!

I had not been prepared for this in the training I had been given. I did not want to destroy a good friendship and work relation.

Anyway, I got the funds (my rent money) and all is now well.

How I will pay the rent depends on my next business decision.

It is important to be sure of the facts within your business, particularly when it comes to customer satisfaction. Always build on your relationships with your clients, and create a positive image of yourself and your business.

Lesson learned
Be prepared!

#Business Management
#Customer Satisfaction
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